PuffLA Terms and Conditions

Introduction

Welcome to PuffLA! These Terms and Conditions govern your use of our website and the purchase of our products, including Puff LA carts, PuffLA vapes, Puff LA disposables, and Puff LA gummies. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before making any purchases.

Eligibility

By purchasing from PuffLA, you confirm that you are at least 21 years old or the legal age for vaping in your jurisdiction. We reserve the right to request age verification and may refuse service or cancel orders if we suspect you are underage.

Products

PuffLA offers a variety of high-quality vaping products, including but not limited to:

  • Puff LA Carts (cartridge)
  • Puff LA Disposables
  • Puff LA Gummies

While we strive to ensure that product descriptions, images, pricing, and availability are accurate, we do not guarantee that all information is error-free. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.

Ordering and Payments

All orders are subject to acceptance and availability. By placing an order, you agree to provide accurate, current, and complete payment and contact information. We accept major credit cards and other payment methods as indicated on our website. Prices are listed in USD and are subject to change without notice.

Shipping Policy

Processing and Delivery Time

  • Domestic Orders (United States): Orders are processed and delivered within 1 business day, including both processing and shipping time.
  • Online Orders: Our online store operates 24/7, including Sundays and holidays. Orders placed online will be processed immediately to ensure swift delivery.

Shipping Costs

  • Free Shipping: We offer free shipping on all U.S. orders over $500.
  • For orders under $500, shipping costs will be $25 for U.S. based customers. For international orders (out of the U.S.), shipping costs will be $40.

Visit our shipping page for more details

Store Hours

Our physical store in Los Angeles, California, is open for visits and in-person purchases:

  • Monday to Saturday: 8:00 AM to 9:00 PM
  • Sunday: Closed for physical visits, but online services remain available.

Returns and Refunds

We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you may return the unused item in its original packaging within 30 days of receipt for a full refund or exchange. Proof of purchase is required. Visit our refund and return page for more details.

  • Return Process: To initiate a return, please contact our customer service team.
  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Non-Refundable Items: Shipping costs are non-refundable.

Warranty

Our products come with a limited warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, accidental damage, or any alteration or modification of the product.

Limitation of Liability

PuffLA is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products. By purchasing our products, you agree to use them responsibly and in compliance with all applicable laws and regulations.

User Responsibilities

  • Legal Compliance: You are responsible for ensuring that your use of our products complies with all local, state, and federal laws.
  • Proper Use: Our products are intended for responsible adult use. Misuse can lead to injury or legal consequences, for which we are not responsible.

Intellectual Property Rights

All content on the PuffLA website, including text, graphics, logos, images, and software, is the property of PuffLA or its content suppliers and is protected by United States and international copyright laws.

Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and safeguard your personal information.

Changes to Terms and Conditions

PuffLA reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes your acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: sales@pufflacarts.us
  • Phone: +1 (347) 871-7726
  • Address: Head Office – 1928 E. Highland Ave. Ste F104, Phoenix , AZ.

Thank you for choosing PuffLA for your vaping needs. We are committed to providing you with high-quality products and exceptional customer service.